Privacy Policy
Last Updated: 8/9/2026
1. Introduction
ON Design & Remodeling (“Company,” “we,” “us,” or “our”) operates the website located at onremodeling.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services, including requesting a quote, scheduling a consultation, or otherwise contacting us.
By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.
Company Information:
ON Design & Remodeling
1762 Technology Dr., Suite #226, San Jose, CA 95110
CA Contractor License #1080660 (CSLB)
Email: info@onremodeling.com
Phone: (800) 992-5997
2. Information We Collect
2.1 Information You Provide Directly
When you submit a contact form, request a free quote, or otherwise communicate with us through the Site, we may collect:
- Full name
- Email address
- Phone number
- Property address / project location
- Project details (e.g., service type, scope, budget range)
- Any other information you voluntarily include in a message to us
2.2 Information Collected Automatically
When you visit our Site, we and our third-party service providers may automatically collect certain information, including:
- IP address and approximate geographic location
- Browser type and version, device type, and operating system
- Pages visited, time spent on pages, referring website, and click activity
- Cookies and similar tracking identifiers (see Section 3 below)
2.3 Call Tracking
We may use call-tracking technology to record and analyze phone calls placed to numbers displayed on our Site, for quality assurance, marketing attribution, and customer service purposes. Where required by law, we will provide notice that a call may be recorded.
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to operate and improve our Site, including through:
- Google Analytics / Google Tag Manager — to understand how visitors use our Site
- Meta (Facebook) Pixel — to measure advertising performance and deliver relevant ads
- Call-tracking scripts — to attribute phone inquiries to specific marketing sources
You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Site. Where required under applicable law, we will present a cookie consent mechanism allowing you to accept or decline non-essential cookies before they are set.
4. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and inquiries
- Schedule consultations and provide customer service
- Send project-related communications, estimates, and follow-ups
- Improve our Site, services, and marketing effectiveness
- Analyze Site traffic and user behavior
- Comply with legal obligations and enforce our agreements
- Send marketing communications, where you have not opted out (see Section 7)
5. How We Share Your Information
We do not sell your personal information for monetary consideration. We may share your information with:
- Service providers who perform services on our behalf (e.g., web hosting, email delivery, call-tracking, analytics, customer relationship management), under confidentiality obligations
- Legal and safety purposes — where required by law, subpoena, or to protect our rights, property, or safety, or that of others
- Business transfers — in connection with a merger, acquisition, or sale of assets
Certain advertising and analytics integrations (such as Meta Pixel and Google Ads) may constitute a “sale” or “sharing” of personal information under the broad definitions used in the California Consumer Privacy Act (CCPA), even though no money changes hands. See Section 7 for your rights regarding this.
6. Data Retention and Security
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. We implement reasonable administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know what personal information we have collected, used, disclosed, or sold/shared about you
- Delete personal information we have collected from you, subject to certain exceptions
- Correct inaccurate personal information
- Opt out of the sale or sharing of your personal information
- Limit the use of sensitive personal information
- Non-discrimination for exercising any of these rights
To exercise these rights, contact us at info@onremodeling.com or (800) 992-5997. We will verify your request and respond within the timeframe required by law. You may also designate an authorized agent to submit a request on your behalf.
8. Children’s Privacy
Our Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it.
9. Third-Party Links
Our Site may contain links to third-party websites (e.g., Google, Houzz, Yelp, social media platforms). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
ON Design & Remodeling
1762 Technology Dr., Suite #226, San Jose, CA 95110
Email: info@onremodeling.com
Phone: (800) 992-5997